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Frequently
Asked Questions |
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| What
is a Merchant Account?
A merchant account is the ability for a business of any
kind to accept credit cards and debit cards for payment.
It is sometimes referred to as credit card processing or
merchant services. A merchant account or a business account
is issued by the bank who does the processing. The purpose
of this account is to receive and disburse funds from credit
card transactions.
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What
is an Online Merchant Account?
Merchant
accounts and processing gateways are Internet services that
enable online processing of credit cards. Online merchant
accounts are variations of the traditional credit card processing
used by retail stores and phone order houses. A business
must qualify for merchant account; each provider has a different
set of requirements.
Processing
gateways are an intermediary to get card information from
your shopping cart to the merchant account. Often processing
gateways are packaged with merchant accounts. |
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What
is a Payment Gateway?
A
Payment Gateway provides credit card processing, billing,
reporting and settlement and operational services to acquiring
and issuing banks, manages the process of transferring authorized
and captured credit card funds between different financial
accounts such as the merchants company checking account.
These corporations typically charge merchants a discount
rate and a transaction fee for this service. These fees
vary from processor to processor. We
offer our clients FREE Authorize.net, which is one of the
most trusted payment gateways on the Internet! |
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How
long does it take to get set up?
Approval
only takes 24-48 hours, depending on the level of difficulty
for your particular account. Approvals are fast and easy,
and we have a 99% approval rate. The processing bank sets
up your Authorize.net gateway and then you're ready to get
started! |
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How
do I get started?
It's
easy to get your online merchant account started. You may
contact us by calling us Toll-Free at 1-888-884-2447 , or
complete our pre-application form online. |
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Are
my funds guaranteed?
Any
customer has the right to dispute a credit card charge from
the card's issuing bank. If a charge is challenged, a retrieval
request will be sent to the merchant asking for proof that
a sale had been made by the customer. In addition, the merchant's
credit card processor has the right to discontinue service
for many reasons. And finally, a merchant should take due
diligence to protect against someone trying to order merchandise
with stolen cards by becoming familiar with the process. |
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How
quickly do I get paid for the credit card sales?
We
realize the importance of having working capital for any
business to succeed, and our processing systems get those
funds to you as quickly as possible. Once a transaction
is processed, approved and closed the turn around is typically
24-48 hours or two banking days for VISA or Mastercard transactions.
American Express and Discover card transactions may take
3-4 business days. |
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Should
I rent or lease equipment?
It
is always best to lease your processing equipment, for tax
deduction purposes. Depending upon the necessary equipment,
renting can get costly, so paying a monthly lease payment
may be a better option from that standpoint as well. To
find out which solution best suits you, contact our sales
department by calling Toll-Free at 1-888-884-2447. |
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Who
can I contact for support?
Once
your merchant account is set up, our banks offer 24 hours
a day, 7 days a week support with english or spanish speaking
account representatives who are located in the United States. |
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